Staffing

Through our strategic alliances with recruitment company, and other local companies, we offer dynamic and professional staffing solutions to local and global companies that require start-up, staffing and training, management or re-engineering of call centres with the following areas of specialisation:

• Insurance
• Banking
• Telecommunications
• Retail
• Hospitality
• Public sector
• Customer services

BizWorks offers the full range of staffing services – from supplying staff in response to recruitment requests to building strategic long-term partnerships and customised holistic staffing solutions, both permanently and contractually:

• call centre managers
• supervisors/teamleaders
• agents
• quality assurance staff
• trainers
• recovery
• customer service
• telemarketing
• IT helpdesk
• campaigns

Training & Learnerships

By investing in our people, with training programmes of the highest standards meeting international qualification standards, as well as through our strategic alliances with local recruitment companies, we offer dynamic and professional staffing solutions to local and global companies that require start-up, staffing and training, management or re-engineering of call centres in the following insurance, banking, telecommunications, retail, tourism and hospitality, public sector and customer services.

BizWorks is committed to delivering outstanding results for its clients through the development of our people by empowering both individuals and companies through training and
qualifications and linking in with government incentivised training programmes:

• Option to provide agents, supervisors and managers (from training programme and private sector) based on linked Learnership programme to train agents.
• Initially employ 150 unemployed matriculants and graduates in accordance with demographic profile of Durban with capacity for 1000 learners over 3 years including disabled persons.
• Commitment from Services SETA to support and fund the initiative with accredited training providers.

Specific emphasis are placed on training in the following areas:

• Customer service and service philosophy
• Effective team work
• Stress management and Conflict handling
• Products and services
• Soft skills