By making use of it’s state of the art contact centre, cutting edge technology, choosing reliable partners and choosing the best location, bizWorks is well on it’s way to becoming a leading BPO player in South Africa. Focusing on a model that centres around partnerships between the client, bizWorks and leading industry players locally, we strive to manage and improve business processes in a cost effective manner.
bizWorks offers integrated services for a multitude of business applications focusing on customer interaction services, ICT based technical and knowledge based solutions as well as business process outsourcing leveraging our expertise in insurance, technology and financial services. bizWork’s range of customer care services assists in developing and maintaining 'customer relationship management' whether it is simple queries relating to customer accounts, product information, services offered or leading to sales campaigns both inbound and outbound.
Our facilities are state of the art, including the latest multimedia offerings etc, showcasing the venue as a top notch facility to international investors, as well as offering contact center operations outsourcing to local companies.
Equipment for the centre is of the highest international standard, with infrastructure provided by AVAYA, CISCO and HP and hand/headsets, furniture and fittings of the highest standard for contact center operations with the latest designs including agent desks, filing rooms, meeting rooms, board rooms, chill/canteen areas and training facilities are also provided.
BizWorks provides an environment where multiple organizations can share a leading edge contact centre environment that is condusive to job satisfaction and productivity, secure whilst ensuring that companies can dramatically reduce set up and operational costs with no capital expenditure and 24x7x365 on site support. BizWorks offers a unique service offering using multi channel communication, allowing customer contact via telephone, e-mail, sms, fax and Internet, and provides clients with comprehensive reporting on their interaction with their clients.
- Sophisticated technologies “on-tap” as and when required :
• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• CTI and VOIP
• Multimedia (voice, email, fax, web)
• Voice Recording
• Wall Boards
- CCTV
- Customised operational systems
- Client Systems integration
- Data exchange and management
- Skills routing
- Predictive dialler
- Live monitoring and remote access
- Guaranteed up-time managed by stringent Service Level Agreement.
- Technology upgrades and enhancements assured and costs ‘capped’.
Support
Dedicated technical experts are on hand to provide 7x24x365 with first line on-site support services, backed by who carry the necessary stocks etc for all the infrastructure to ensure minimum downtime (guaranteed 2 hour turnaround). System configurations can be re-configured at short notice to meet changing needs or campaign-based requirements. |
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