bizWORKS (Pty) Ltd, is a company based in Durban, South Africa that has been formed by leading locally based Black Empowerment ICT companies, Data World and ImvoTech, in alliance with internationally based ICH Pty, with the aim of developing the opportunity of making Durban a first class venue for the outsourcing and co-sourcing of contact centre and BPO solutions. The proposed means is through a best-practice contact centre that services front-end interactive contracts and back-end data and process management operations, to external clients both locally and internationally for servicing their contact centre requirements.
Business Process Outsourcing is fast becoming one of the leading information technology based services for countries in developing countries from companies in Europe, North America and Australasia. Already India has become the preferred venue of outsourced contact centres, with other Asian countries such as the Phillipines also making a challenge for these services. In other developing countries, Mauritius and South Africa are also emerging, with South Africa probably the second most preferred venue at the moment.
To attract contact centre and business process outsourcing operations internationally to South Africa, and in particular the sizzling city of Durban, BizWorks has launched a facility that will provide state of the art contact center infrastructure and a high standard environment for organizations wanting to either pilot, outsource or cosource their contact centre operations. BizWorks also embraces true entrepreneurship, with local IT players instrumental in establishing this world class facility in line with South Africa’s vision of black economic empowerment.
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